Programs
Me Inc.
Creating 'can do’ attitudes, job ownership, and team harmony...the ultimate 'exceptional service solution'!
It is now widely understood that the cost of customer acquisition is much higher than that of customer retention. All too often, businesses unintentionally give their customers reasons to abandon them for their competitors, forcing them to again invest heavily in replacing them.
This program focuses on practical steps, principles and processes that create employee 'job ownership', an upbeat, enthusiastic atmosphere and positive team spirit ... leading to exceptional levels of customer service. The end result? Customer AND employee satisfaction, loyalty and retention.
Workbook with complete notes and exercises provided for ongoing study and review.
Becoming Me Inc.
Don't Take it Personally.
Why it's not about you - Understanding personality types - Simple steps to connecting - Relating to teammates - Personalities at a glance.
"More than worth the time and money invested ... I will benefit tremendously! Everything I learned will help me in every aspect of my life!"
R. M. - Office Manager
"Excellent, very insightful. It all made sense ... made me think differently ... would definitely recommend this workshop to others."
N. T. - Inside Sales
Enjoy Yourself.
Make a Difference.
Knowing your customers - 4 Things customers value - 5 Ways you're being judged - How to stand out - Becoming a customer service Superstar!
"I think the value and investment are more than great. It will help me to become a better person because I've learned how to choose to be. ... It provides great knowledge and insight about people and ourselves and what we have control over in our days."
R. L. - Restaurant Owner
"My time was well invested today. I look forward to challenging myself with some new ideas you have taught me. Thank you Reg!"
J. V. - Deli Manager
Be Present.
Effective meeting and greeting - Creating that special feeling - Keys to becoming a skilled listener - The power of presence!
Choose Happy!
Attitude is everything - 5 Steps to a positive outlook - Setting the pace - The future is now!
"Thank you for putting this course together. This will be a lifetime investment in every aspect of my life."
J. D. - Office Administration
Me Inc.
1 Full Day: 9:00 am - 4:30 pm
Enrollment - $149*
*Early enrollment and payment discounts available.
*Corporate and group rates available when venue provided.
View our presentation schedule to find out when the next Me Inc. program is being offered in your area or contact us to arrange your own public or private presentation.
