Articles
The following articles have been published in a variety of publications and are posted here for your enjoyment.
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A Pat on the Back.
Have you ever done something really well and then realized that no one was there to witness and acknowledge it? Or even worse, someone was but they weren’t paying attention? Maybe you executed a golf shot, played a piece of music or performed some difficult task at work or home, perfectly. You felt terrific for having done it, yet at the same time something was missing. No one said, “Wow, way to go. Great job!”
Read more here.
Choose Happy!
Every day is a brand new day. Sometimes the sun shines and sometimes it doesn’t. Sometimes you wake up feeling good and sometimes you don’t. But whichever way it goes, you’re still going to live the day. How you live it though is entirely up to you.
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Have You Done It Yet?
Have you ever had an urge or desire to do something significant? Maybe it was to learn to play a musical instrument, participate in a sporting event, further your education or write a book. The specifics aren’t as important as, “Did you do it”?
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What, Me Worry?
Have you ever found yourself in a situation that you’re really concerned about? Maybe the concern is financial; there isn’t or soon may not be enough money to go around. Or maybe it has to do with a relationship; things aren’t going very well and seem to be headed for even tougher times. Possibly it’s a job or career issue. Whatever the concern, it dominates your thoughts and instills a nagging sense of dread. It’s a heavy weight in the pit of your stomach.
Read more here.
Do You Have Courage?
Courage! How many times have you read, heard or used that word? It’s a word that conjures up visions of Knights in shining armor, Joan of Arc and Superheroes. But what is the meaning of this magnificent, larger than life word?
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Are You There?
Have you experienced having a conversation with someone who seemed preoccupied or was easily distracted ... who just didn’t seem to ‘be there’ with you? If so, can you remember how that made you feel?
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Do You Know Who Your Customers Are?
There aren’t too many business owners, or employees for that matter, who would dispute the importance of keeping customers happy; we probably all see the value in that.
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Do You Know Your #1 Responsibility?
Please consider seriously the following three questions:
- Are you important to your company?
- If so, do you know why?
- Are you aware of what your #1 responsibility really is?
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Everything Counts!
Are you a golfer? If so, you probably understand very clearly that every shot, whether the longest drive or the shortest putt, counts as one stroke … and each stroke adds to your final score at the end of the game.
Read more here.
It’s Not Your Fault!
Hey, have you ever felt a bit beat up at work? You know … a customer or fellow teammate gives you a bad time or lashes out at you for little or no apparent reason?
Read more here.
Stand Out!
Are you content with being run of the mill … or would you rather rise to the top? In today’s competitive business world standing out has a lot to do with providing ‘exceptional customer service’, especially if you’re interested in long term success.
Read more here.
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